For which situation: a technical team too dependent on a key person
Your technical delivery rests on one person, or on an implicit way of working that no one else can take over. When that person goes on leave or moves on, everything slows down. You want a system that holds on its own, with clear rules and clear steering markers.
What an Operating Model Build contains
A working guide that describes how the team operates. A framework of quality standards, reusable. An organisation for steering partners and vendors. A dashboard of indicators that gives the director the overall view.
How technical governance is put in place
We start from the way you actually work. We set the roles, the rituals and the indicators: who decides what, how often, on which measures. We test the system with the team, we adjust it, then we document it so that it stays with you.
How long it takes to install the system
Six to ten weeks depending on the size of the team and the starting state. By the end, the system is in place and the team knows how to keep it alive.
Frequently asked questions
How can a technical team be made less dependent on a key person?
By writing down the standards and the ways of working, distributing the roles, and putting shared indicators in place. Knowledge stops living in a single head.
What is a technical operating model?
The way a team decides, produces and measures: its roles, its rituals, its standards and its indicators.
How can the technical side be steered after an acquisition when the information systems do not communicate?
By first setting common governance and shared priorities, before addressing the convergence of the systems.